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PRIVACY POLICY

Last Updated: MAY 2025
 

This Privacy Policy describes how Neurotox Support LLC, doing business as NTS (“NTS,” “Company,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit our website, purchase our products, interact with us, or use our services.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.

 

1. Company Information

Neurotox Support LLC
Doing business as NTS
Email: info@neurotoxsupport.com
Phone: 702-858-9523
Mailing Address: 8635 W. Sahara Ave #550, Las Vegas, NV 89117

 

2. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from third-party service providers.

A. Information You Provide to Us

We may collect information you voluntarily provide, including:

  • Name;

  • Email address;

  • Phone number;

  • Billing address;

  • Shipping address;

  • Order information;

  • Payment-related information;

  • Account information, if account creation is available;

  • Customer service communications;

  • Product reviews, testimonials, comments, survey responses, or other content you submit;

  • Marketing preferences;

  • Any other information you choose to provide.

B. Payment Information

When you place an order, payment information may be collected and processed by third-party payment processors. We do not intentionally store complete credit card numbers, debit card numbers, or full payment account credentials on our own systems.

Payment processors may collect payment card information, billing details, fraud-prevention data, and transaction information in accordance with their own privacy and security practices.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Referring website;

  • Pages viewed;

  • Time spent on pages;

  • Links clicked;

  • Approximate location based on IP address;

  • Date and time of visit;

  • Website usage and performance data;

  • Cookie and tracking technology data.

Google requires sites using Google Analytics to disclose the use of Google Analytics and explain how data is collected and processed. 

D. Information from Third Parties

We may receive information from third parties such as:

  • Ecommerce website platforms;

  • Payment processors;

  • Shipping carriers;

  • Email marketing platforms;

  • Analytics providers;

  • Advertising platforms;

  • Fraud prevention tools;

  • Social media platforms;

  • Customer review platforms;

  • Other business and technology service providers.

 

3. How We Use Information

We may use personal information for the following purposes:

  • To operate our website;

  • To process and fulfill orders;

  • To process payments;

  • To send order confirmations, shipping updates, and customer service communications;

  • To respond to customer questions or support requests;

  • To manage product concerns, delivery issues, damaged items, wrong-item claims, or adverse event reports;

  • To improve our website, products, services, and customer experience;

  • To personalize website content and marketing;

  • To send promotional emails, newsletters, product updates, launch announcements, or offers, where permitted by law;

  • To manage reviews, testimonials, and user-submitted content;

  • To detect, prevent, and address fraud, chargebacks, unauthorized transactions, security issues, or misuse of our website;

  • To comply with legal, regulatory, tax, accounting, product safety, and recordkeeping obligations;

  • To enforce our Terms & Conditions, refund policy, and other agreements;

  • To protect the rights, safety, property, and interests of NTS, our customers, service providers, and others.

 

4. Dietary Supplement and Product Safety Communications

Because NTS sells dietary supplement products, we may use information you provide to respond to product questions, product concerns, complaints, adverse event reports, quality concerns, or safety-related inquiries.

We may maintain records of product complaints, adverse event reports, customer communications, order history, lot information, shipping information, and related documentation as needed for product safety, legal, regulatory, insurance, quality control, and business purposes.

 

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, web beacons, embedded scripts, software development kits, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly;

  • Remember your preferences;

  • Keep items in your cart;

  • Understand how visitors use our website;

  • Measure website performance;

  • Improve user experience;

  • Support analytics;

  • Support advertising and retargeting;

  • Prevent fraud;

  • Understand the effectiveness of marketing campaigns.

You may be able to adjust your browser settings to refuse or remove cookies. However, some parts of the website may not function properly if cookies are disabled.

 

6. Analytics and Advertising

We may use analytics and advertising tools, including tools provided by companies such as Google, Meta/Facebook, Instagram, TikTok, Pinterest, email marketing providers, Wix, or similar platforms.

These tools may collect information about your activity on our website and across other websites or platforms. This information may be used to help us understand website traffic, improve our website, measure marketing performance, and deliver relevant advertising.

Google’s terms require websites using Google Analytics to disclose how Google collects and processes data through sites and apps using its services. 

You may be able to manage some advertising preferences directly through the settings offered by your browser, device, or advertising platforms.

 

7. Email Marketing and Promotional Communications

If you sign up for our email list, make a purchase, create an account, submit your email, or otherwise opt in to receive communications, we may send you emails about NTS products, promotions, educational content, product launches, abandoned carts, order reminders, or related updates.

You can unsubscribe from marketing emails by clicking the unsubscribe link in our emails or by contacting us at info@neurotoxsupport.com.

Even if you unsubscribe from marketing emails, we may still send you transactional or service-related communications, such as order confirmations, shipping notices, customer service responses, safety notices, legal notices, or account-related messages.

 

8. SMS/Text Messaging, If Offered

If we offer SMS or text message communications and you opt in, we may send text messages related to promotions, order updates, abandoned carts, product launches, or customer service.

Message and data rates may apply. You may opt out of promotional text messages by following the instructions provided in the text message or by contacting us at info@neurotoxsupport.com.

We will only send marketing text messages where permitted by law and with any required consent.

 

9. How We Share Information

We may share personal information with third parties as reasonably necessary to operate our business, fulfill orders, provide services, comply with legal obligations, and protect our rights.

We may share information with:

  • Website hosting and ecommerce platforms;

  • Payment processors;

  • Fraud prevention and security providers;

  • Shipping and fulfillment providers;

  • Email marketing platforms;

  • SMS providers, if applicable;

  • Customer service providers;

  • Analytics providers;

  • Advertising and retargeting platforms;

  • Review and testimonial platforms;

  • Professional advisors, including attorneys, accountants, consultants, and insurers;

  • Regulatory authorities, law enforcement, courts, or government agencies where required or permitted by law;

  • Successors or assigns in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or transfer of ownership.

We do not knowingly sell your personal information for money in the ordinary sense of the word.

However, some privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly to include certain advertising, analytics, or tracking activities. If applicable law gives you the right to opt out of these activities, you may contact us using the information provided in this Privacy Policy.

Nevada law includes requirements for website operators to make privacy notices available to consumers and address certain disclosures regarding covered information. 

 

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment processors, shipping providers, advertising partners, or other services that we do not own or control.

We are not responsible for the privacy practices, security, content, policies, or actions of third-party websites or services. You should review the privacy policies of any third-party websites or services you use.

 

11. User Reviews, Testimonials, and Social Media

If you submit a product review, testimonial, photo, video, social media tag, comment, or other user-generated content, that content may be visible to other users or used by us for marketing, promotional, educational, or business purposes, subject to applicable law and our Terms & Conditions.

Do not submit any personal, medical, health, financial, or sensitive information that you do not want made public.

Testimonials and reviews reflect individual experiences and do not guarantee that other customers will have the same experience.

 

12. Sensitive Information

Please do not submit sensitive personal information to us unless specifically requested and necessary.

Sensitive information may include:

  • Social Security numbers;

  • Driver’s license numbers;

  • Passport numbers;

  • Financial account login credentials;

  • Medical records;

  • Detailed health history;

  • Information about medical diagnoses;

  • Information about prescription medications;

  • Information about protected classifications.

Although you may contact us with product questions or adverse event concerns, our website and customer support channels are not intended to collect detailed medical records or provide medical advice.

 

13. Children’s Privacy

Our website and products are intended for adults who are at least 18 years old.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

If you believe a child has provided us with personal information, please contact us at info@neurotoxsupport.com.

 

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, ecommerce platform, payment system, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

The FTC recommends that businesses understand what personal information they collect, where it is stored, who has access to it, and how it flows through the business in order to manage data security risks. 

You are responsible for maintaining the confidentiality of any account login credentials and for restricting access to your devices.

 

15. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders;

  • Providing customer support;

  • Maintaining business records;

  • Complying with legal, tax, accounting, regulatory, product safety, and insurance obligations;

  • Resolving disputes;

  • Preventing fraud;

  • Enforcing our agreements;

  • Maintaining records related to product concerns, complaints, adverse event reports, or safety issues.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

 

16. Your Choices

Depending on your location and applicable law, you may have certain rights or choices regarding your personal information.

These may include the right to:

  • Request access to certain personal information we maintain about you;

  • Request correction of inaccurate information;

  • Request deletion of certain personal information;

  • Opt out of marketing emails;

  • Opt out of certain cookies or tracking technologies;

  • Opt out of certain sales, sharing, or targeted advertising activities, where applicable;

  • Request information about how we collect, use, and disclose personal information.

To submit a privacy request, contact us at:

Email: info@neurotoxsupport.com
Phone: 702-858-9523
Mailing Address: 8635 W. Sahara Ave #550, Las Vegas, NV 89117

We may need to verify your identity before processing certain requests. We may deny requests where permitted by law, including where retaining information is necessary for legal, regulatory, security, product safety, transactional, or business purposes.

 

17. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business.

California privacy law gives certain California consumers rights regarding the personal information businesses collect, including rights to know, delete, correct, and opt out of certain uses of personal information. 

Depending on whether the law applies to us based on legal thresholds and business practices, California residents may have the right to:

  • Know what categories of personal information we collect;

  • Know the purposes for which personal information is collected or used;

  • Know what categories of personal information are disclosed and to whom;

  • Request access to personal information;

  • Request deletion of personal information;

  • Request correction of inaccurate personal information;

  • Opt out of the sale or sharing of personal information, if applicable;

  • Limit the use or disclosure of sensitive personal information, if applicable;

  • Not be discriminated against for exercising applicable privacy rights.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account identifiers;

  • Commercial information, such as products purchased, order history, cart activity, payment status, and customer service history;

  • Internet or electronic activity, such as browsing behavior, website interactions, device information, cookie data, and analytics data;

  • Geolocation data, such as approximate location based on IP address;

  • Audio, electronic, or similar information, such as customer service communications if you contact us;

  • Inferences, such as marketing preferences or product interests;

  • Sensitive personal information, only if voluntarily provided or necessary for limited purposes such as payment processing, account access, or customer support.

Sources of Personal Information

We may collect information from:

  • You directly;

  • Your device or browser;

  • Ecommerce platforms;

  • Payment processors;

  • Shipping providers;

  • Analytics providers;

  • Advertising platforms;

  • Email and SMS marketing providers;

  • Customer support tools;

  • Social media platforms;

  • Fraud prevention tools.

Business or Commercial Purposes

We may collect and use personal information for:

  • Order processing;

  • Payment processing;

  • Shipping and fulfillment;

  • Customer service;

  • Product safety;

  • Marketing and advertising;

  • Analytics;

  • Security and fraud prevention;

  • Legal compliance;

  • Business operations;

  • Internal recordkeeping.

Disclosure of Personal Information

We may disclose personal information to service providers, contractors, and business partners as described in this Privacy Policy.

Sale or Sharing of Personal Information

We do not knowingly sell personal information for money.

However, certain advertising or analytics tools may be considered “sharing” or a “sale” under California privacy law. If applicable, California residents may request to opt out by contacting us at info@neurotoxsupport.com with the subject line “California Privacy Request.”

California Privacy Requests

California residents may submit requests by contacting:

Email: info@neurotoxsupport.com
Phone: 702-858-9523
Mailing Address: 8635 W. Sahara Ave #550, Las Vegas, NV 89117

We may verify your request by asking for information reasonably necessary to confirm your identity. You may also designate an authorized agent to submit a request on your behalf where permitted by law.

 

18. Nevada Privacy Rights

Nevada residents may have the right to submit a verified request directing a website operator not to sell certain covered information that the operator has collected or will collect.

Nevada law defines certain privacy obligations for operators that collect covered information from Nevada consumers through websites or online services. 

We do not currently sell covered information as Nevada law defines “sale.” If you are a Nevada resident and would like to submit a request regarding the sale of covered information, contact us at:

Email: info@neurotoxsupport.com
Subject Line: Nevada Privacy Request

 

19. Other State Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable state privacy laws. Depending on your state and whether the law applies to our business, these rights may include access, correction, deletion, portability, opt-out, appeal, or other rights.

To submit a state privacy request, contact us at info@neurotoxsupport.com and include your name, state of residence, and the nature of your request.

 

20. International Visitors

NTS is operated from the United States. If you access our website from outside the United States, your information may be collected, used, stored, and processed in the United States or other countries where our service providers operate.

By using our website or providing information to us, you understand that your information may be transferred to and processed in jurisdictions that may have different privacy laws than your country of residence.

 

21. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is not currently a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track signals.

We may respond to certain legally required opt-out preference signals where required by applicable law and supported by our website technology.

 

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after an updated Privacy Policy is posted means you accept the updated Privacy Policy, to the extent permitted by law.

 

23. Contact Us

For questions about this Privacy Policy, your personal information, privacy requests, customer support, product concerns, or adverse event reporting, contact:

Neurotox Support LLC / NTS
Email: info@neurotoxsupport.com
Phone: 702-858-9523
Mailing Address: 8635 W. Sahara Ave #550, Las Vegas, NV 89117

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